⚽ F A Q S ---⚽🥅
FREQUENTLY ASKED QUESTIONS
What are the shipping costs?
For worldwide shipments, we offer a flat rate of €7 for tracked shipping.
How long will it take to receive my order?
All orders are shipped within 2-3 business days after payment is received.
The shipping time is approximately 7-14 business days. Please note that shipments to Africa may take slightly longer, however will usually be no more than 5-6 weeks.
Which countries do you ship to?
We ship to all countries worldwide.
Do I need to pay tax/VAT on my order?
Depending on the tax regulations of your country, there may be a tax/VAT charge placed on your shipment by your local customs authorities.
Unfortunately this is out of our control and we are unable to intervene if a tax is placed on the shipment, however we will do our best to reduce the declared value of the shipment in order to reduce any possible charge.
Please contact us directly if you have any particular requests for the customs declaration of your shipment.
What if my order doesn’t arrive?
Although 99.9% of our shipments are delivered with no issues, we understand that sometimes there can be issues.
If your order doesn’t arrive after 2 weeks, contact us and we will investigate with our shipping provider. We can either resend the order or provide a refund depending on the outcome of the investigation.
Please note that this process can take up to 5 business days.
The item that I want to buy is sold out. Will you get it back in stock?
In some cases, we will re-stock an item that is sold out, however for the majority of our products, we usually do not get them back in stock once they are sold out.
Please contact us if there is a specific jersey that you’re looking for and we can let you know if we will re-stock it.
What if my order isn’t right?
If you receive an item that is damaged or faulty, we are happy to exchange it for you once proof of the issue is provided.
Unfortunately, we cannot offer refunds or exchanges for issues related to sizing. Refer to our Size charts.
I am looking for an item that isn't on the website, can you source it ?
Yes! We are able to source all kinds of sportswear, so feel free to get in contact.
Contact us via email at ( contact@northafricanjerseys.com )
Which payment methods do you accept?
We accept payment via Credit Card (Visa, Mastercard & Amex), PayPal and many others.
Please contact us if you are unable to pay and we will do our best to assist.